Term and Conditions

At Better Mobility Shop, we are dedicated to enhancing your comfort and independence through our carefully selected range of mobility and daily living aids. These Terms and Conditions outline the agreement between you and Better Mobility Shop regarding your use of our website and services.

2. Our Commitment to You

We understand that finding the right mobility solutions is essential for your daily comfort and independence. We strive to provide:

• High-quality, reliable mobility and daily living products
• Clear and transparent communication
• Responsive customer support
• Straightforward purchasing and returns processes

3. User Responsibilities and Account Terms

3.1 Account Registration

While you can browse our site without registration, creating an account enables faster checkout and order tracking. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized account use

3.2 Age Requirements

You must be at least 18 years old to purchase from our website, or have parental/guardian consent if under 18.

4. Products and Services Description

4.1 Product Range

We specialize in mobility and daily living aids including but not limited to:

• Adapted Cutlery and Adjustable Toilet Frames
• Bathroom Safety Products (Grab Rails, Bath Lifts, Bath Seats)
• Bed and Chair Assistance Devices
• Mobility Support Products (Back Supports, Arm & Shoulder Aids)
• Alarm Clocks and Daily Living Tools

4.2 Product Information

We make every effort to display our products accurately. However, please note that:

• Product colors may vary due to monitor settings
• Product specifications are subject to change without notice
• Some products may require assembly or professional installation

5. Ordering and Payment Terms

5.1 Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• We reserve the right to cancel any order before shipment
• You will receive shipping confirmation with tracking information

5.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

5.3 Pricing and Taxes

All prices are listed in US dollars. You are responsible for:

• Any customs duties, taxes, or import fees for international orders
• Verifying the total cost before completing your purchase

6. Shipping and Delivery

6.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: For orders of $50 or more, via EMS, delivered within 15-25 business days after shipment

6.2 Delivery Areas

We ship globally except for some Asian countries and remote areas. Delivery times may vary due to:

• Your geographical location
• Customs processing delays
• Weather conditions and carrier schedules

6.3 Delivery Responsibilities

Once the carrier takes possession of your package, risk of loss passes to you. Please ensure:

• Someone is available to receive the delivery
• You inspect packages for visible damage upon receipt
• You report any delivery issues within 48 hours

7. Returns and Exchanges

7.1 Return Policy

You may return or exchange most items within 15 days of delivery, provided:

• Items are in original, unused condition
• All tags and packaging are intact
• The return form is completed and included

7.2 Non-Returnable Items

For health and hygiene reasons, the following cannot be returned unless defective:

• Bath Cushions & Pillows
• Bath Lifts
• Bed Pads
• Any personal care items that have been opened or used

7.3 Return Process

To initiate a return or exchange:

• Contact us at [email protected] within 15 days
• Complete the return form provided by our customer service
• Ship the item securely in original packaging
• Customers are responsible for return shipping costs unless the return is due to our error

7.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Please note:

• Original shipping fees are non-refundable
• Refunds are issued to your original payment method

8. Intellectual Property

All content on this website, including text, graphics, logos, and product descriptions, is the property of Better Mobility Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our written permission
• Use our trademarks or logos without authorization
• Copy product descriptions or images for commercial use

9. Limitation of Liability

9.1 Product Use

While we ensure our products meet quality standards, we are not liable for:

• Improper use or installation of products
• Personal injury resulting from product misuse
• Failure to follow product instructions and safety guidelines

9.2 Website Use

Better Mobility Shop is not liable for:

• Temporary website unavailability
• Technical errors beyond our reasonable control
• Third-party actions that affect your use of our services

9.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiation, and if necessary, through the appropriate courts in El Paso, Texas.

12. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically.

13. Contact Information

14. Our Promise

At Better Mobility Shop, we’re committed to your satisfaction and wellbeing. We understand that the right mobility aids can significantly impact your daily comfort and independence, and we strive to make your shopping experience as straightforward and supportive as possible.

Thank you for choosing Better Mobility Shop for your mobility and daily living needs.