Welcome to Better Mobility Shop’s FAQ section. We’re here to help you maintain your independence with confidence. Below you’ll find answers to common questions about our products, services, and policies.
đ Product Questions
What types of mobility products do you offer?
We specialize in a wide range of mobility aids and daily living equipment including:
- Bathroom safety products (grab rails, bath lifts, toilet frames)
- Bed and chair assists
- Mobility supports (ankle, foot, arm, shoulder, back, and hip)
- Adapted cutlery and daily living aids
- Wheelchair and scooter accessories
- Alarm clocks and bathroom tools
How do I choose the right mobility product for my needs?
Our products are designed to address specific mobility challenges. We recommend considering your daily activities, physical limitations, and living environment. If you need personalized assistance, please contact our customer service team who can help you select the most suitable products for your situation.
đ Shipping & Delivery
How long does delivery take?
We offer two shipping options:
- Standard Shipping: 10-15 days after dispatch via DHL or FedEx ($12.95)
- Free Shipping: 15-25 days after dispatch via EMS (free for orders over $50)
Do you ship to my country?
We ship worldwide to most countries, but currently exclude delivery to some Asian countries and remote locations due to logistical constraints. If you’re unsure about delivery to your area, please contact our customer service team before ordering.
How can I track my order?
Once your order is dispatched, you’ll receive tracking information via email. You can use this to monitor your package’s journey right to your doorstep.
Why might my delivery be delayed?
Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We work closely with our carrier partners to minimize delays and ensure your essential mobility equipment arrives safely.
đŗ Payment & Billing
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.
âŠī¸ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Products must be in original condition with all packaging intact. Please contact our customer service team to initiate a return and receive instructions.
What if my product arrives damaged or defective?
We carefully inspect all products before shipping, but if you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund as appropriate.
đ Account & Technical
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to reset your password securely.
Still Have Questions?
Our customer service team is dedicated to helping you maintain your independence. Don’t hesitate to reach out:
Email: [email protected]
We typically respond within 24 hours during business days.